“I can’t thank you enough for the transformation you have wrought on my poor old Steinway piano. It’s action responds to my touch now and the case looks like a piano right out of the showroom. I do not remember it when it was originally this color, but my parents say this is what it used to look like, and the way it plays is just a pleasure for all of us. It’s such a relief to have this piano in excellent condition—I tended to regard it as a pile in the corner of the room, a monster mountain I had to climb every time I wanted to play it or do chorus arrangements, not really a friend, just a thing I had to use. Now it has become a valuable and central resident of the room, and I couldn’t be more pleased. I’m heading to it’s keyboard right now, and I have you to thank for this. I believe I chose the right people to renovate my piano, and I thank you sincerely.”